Policies
Refund & Cancellation Policy
Effective Date: January 2025
At Redheart, we aim to deliver happiness through timely and high-quality gifts. We understand that certain situations may require cancellations or refunds. Please review the policy below.
Order Cancellation
Before Dispatch: Orders can be cancelled within 1 hour of placing them, provided the item has not been processed or dispatched.
Non-Cancellable Items
Customised or personalised gifts
Same-day delivery orders
Perishable items (flowers, cakes, plants, chocolates)
Festive or limited-edition hampers
Refund Policy
Damaged / Defective Product
Eligible for refund, replacement, or store credit. Proof required within 2 hours of delivery (photos/videos).
Wrong Product Delivered
Full refund or replacement will be provided at no extra cost.
Product Not Delivered
A full refund will be initiated if the failure occurred from our end. No refunds for incorrect address, unreachable contact, or recipient unavailability.
Refund Timeline
Online payments: 5–7 business days · Wallet / store credit: Instant · Bank transfer: 3–5 business days
Replacement Policy
Replacements are offered for:
Same-Day & Midnight Deliveries
These are time-sensitive services. Once confirmed, cancellations are not allowed. Refunds apply only for non-delivery or incorrect/damaged products.
Quality Concerns
Flowers, cakes, and plants are perishable. Natural variations in colour, size, blooming stage, and appearance are normal and do not qualify as defects.
Contact Us
Email: admin@redheart.in
Phone: +91-9275506722