Legal

Privacy Policy

Effective Date: January 2025 · Last updated: September 2026

At Redheart, we value your trust. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile application, or services. By accessing or purchasing from Redheart, you agree to the terms described in this policy.

1

Information We Collect

We may collect the following types of information: name, email, phone number, delivery address, payment details (processed securely via gateway), and browsing behaviour on our platform.

2

How We Use Your Information

Your information helps us provide a smooth and personalized experience. We use it for:

Processing and delivering orders
Verifying payments
Sending order updates and notifications
Improving website functionality
Personalizing offers and recommendations
Providing customer support
3

Sharing of Information

Redheart does not sell or trade your personal data. We only share information with:

Delivery partners for fulfilling your orders
Payment gateways for secure transactions
Business partners for promotional services (only if consented)
Legal authorities if required by law
4

Data Security

We use advanced security measures to keep your information safe:

SSL encryption
Secure servers
Restricted access protocols
5

Your Rights

You can:

Request a copy of your stored data
Ask us to update or correct information
Opt out of promotional messages
Request deletion of your personal data (where legally applicable)

To make such requests, email us at: admin@redheart.in

6

Cookies

You can choose to disable cookies through your browser settings. However, some site features may not function properly without them.

7

Analytics & Advertising

We use third-party analytics and advertising services — primarily Google Analytics 4 and Google Ads, and Microsoft Advertising — to understand how our site is used, measure the performance of our marketing, and show relevant ads. As part of this:

Account identifier: If you are signed in to a RedHeart account, we share a pseudonymous account identifier (a random ID — never your name, email, or phone number) with Google Analytics so that your activity can be recognised across the different devices and browsers you use.
Hashed contact data: We may share an irreversibly hashed (one-way encrypted) version of your email address and/or phone number with Google and Microsoft to measure whether ads led to a purchase and to build advertising audiences. The hashing happens in your browser before any data is sent; the plain values are never transmitted to these providers by us.
Google Signals: If you are signed in to Google and have Ads Personalisation turned on, Google may use that information for cross-device reporting and remarketing.
Automatically collected data: cookies and similar technologies collect information such as pages viewed, links and buttons clicked, device and browser type, approximate location, and referral source.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, manage ad personalisation in your Google Ad Settings, and control cookies via your browser settings. How Google uses data from sites that use its services is described here.

9

Updates to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with the updated date.

10

Contact Us

Redheart Customer Support

Email: admin@redheart.in

Phone: +91-9275506722

Thank you for trusting Redheart with your personal information.