Changes are possible within a short window after placing — typically before preparation begins. Contact RedHeart support as soon as possible to modify the address, time slot, or cancel this product. Same-day orders have a narrower change window; future-dated orders allow more flexibility ahead of the delivery date.

The delivery partner calls ahead before arriving with this product. If the recipient is unavailable, the team attempts a safe handover with a neighbour or building security. For time-critical occasions, using Fixed Time Delivery and giving the recipient a quiet heads-up ensures this product reaches them without a missed delivery.

Yes — a handwritten-style message card can be added at checkout. It's a small detail that meaningfully changes how this product lands, especially for long-distance gifting. A note that says something specific to the recipient tells them this was chosen with care, not just clicked and dispatched.

For time-sensitive occasions, Fixed Time Delivery ensures this product arrives within a specific hour window. Same-day delivery is reliable for standard days when ordered before the morning cut-off. For major dates like Valentine's Day or popular birthdays, ordering a day ahead gives you the widest slot options.

Yes — same-day delivery across 830+ cities makes this product one of the most practical last-minute gifting options available. As long as you order before the cut-off for your delivery city, this product will arrive the same day. Midnight delivery is also available for occasions that technically begin the following calendar day.