Common Questions

Frequently Asked Questions

Is this product a suitable gift for someone I don't know very well?

this product is the kind of gift that travels well across different relationships. Fresh flowers, quality plants, and well-presented combos are almost universally received positively — not too personal, not too generic. For a colleague, distant relative, or new acquaintance, this product is an elegant and occasion-neutral choice.

What happens if the recipient isn't available when this product is delivered?

The delivery partner calls ahead before arriving with this product. If the recipient is unavailable, the team attempts a safe handover with a neighbour or building security. For time-critical occasions, using Fixed Time Delivery and giving the recipient a quiet heads-up ensures this product reaches them without a missed delivery.

Is this product available for midnight delivery?

Yes — midnight delivery is available for this product. The gift arrives at the recipient's door right at 12 AM — the first moment of their birthday, anniversary, or special day. Select the midnight slot at checkout and add a personal message so they know exactly who it's from.

Is this product a reliable last-minute gift option?

Yes — same-day delivery across 830+ cities makes this product one of the most practical last-minute gifting options available. As long as you order before the cut-off for your delivery city, this product will arrive the same day. Midnight delivery is also available for occasions that technically begin the following calendar day.

What's the refund policy if this product arrives damaged or below standard?

If this product arrives damaged or below the standard shown in the listing, RedHeart's support team resolves it — replacement or refund depending on the situation. Raise the issue with a photo through chat or email within a few hours of delivery. The team prioritises same-day resolution for time-sensitive occasions.