Common Questions

Frequently Asked Questions

Can I include a handwritten message card with this product?

Yes — a handwritten-style message card can be added at checkout. It's a small detail that meaningfully changes how this product lands, especially for long-distance gifting. A note that says something specific to the recipient tells them this was chosen with care, not just clicked and dispatched.

Is this product available for midnight delivery?

Yes — midnight delivery is available for this product. The gift arrives at the recipient's door right at 12 AM — the first moment of their birthday, anniversary, or special day. Select the midnight slot at checkout and add a personal message so they know exactly who it's from.

What happens if the recipient isn't available when this product is delivered?

The delivery partner calls ahead before arriving with this product. If the recipient is unavailable, the team attempts a safe handover with a neighbour or building security. For time-critical occasions, using Fixed Time Delivery and giving the recipient a quiet heads-up ensures this product reaches them without a missed delivery.

How quickly can this product be delivered after I place the order?

In most cities, this product can be delivered within a few hours of ordering. RedHeart covers 830+ cities across India with same-day slots throughout the day. For precise timing, Fixed Time Delivery (₹199) guarantees a specific hour. Midnight delivery is also available for surprises that begin right at 12 AM.

What if I need this product urgently and it's already late in the evening?

Check the midnight delivery slot — this product would arrive at 12 AM, making it perfect for last-minute occasions that begin the following day. For truly urgent same-day needs, contact RedHeart support to check what's still available in the recipient's city.