Changes are possible within a short window after placing — typically before preparation begins. Contact RedHeart support as soon as possible to modify the address, time slot, or cancel this product. Same-day orders have a narrower change window; future-dated orders allow more flexibility ahead of the delivery date.

Yes — a handwritten-style message card can be added at checkout. It's a small detail that meaningfully changes how this product lands, especially for long-distance gifting. A note that says something specific to the recipient tells them this was chosen with care, not just clicked and dispatched.

Yes — once your order for this product is confirmed, you'll receive an order ID you can track at redheart.in/track-order. You'll get updates as the order moves through preparation and dispatch. The delivery partner will also call ahead before arriving.

Yes — you order from wherever you are, enter the recipient's city and address at checkout, and RedHeart handles delivery of this product locally. With 830+ cities covered, long-distance gifting — birthdays you can't attend, occasions across cities — works exactly the same way as local delivery.

The delivery partner calls ahead before arriving with this product. If the recipient is unavailable, the team attempts a safe handover with a neighbour or building security. For time-critical occasions, using Fixed Time Delivery and giving the recipient a quiet heads-up ensures this product reaches them without a missed delivery.