If this product arrives damaged or below the standard shown in the listing, RedHeart's support team resolves it — replacement or refund depending on the situation. Raise the issue with a photo through chat or email within a few hours of delivery. The team prioritises same-day resolution for time-sensitive occasions.

For time-sensitive occasions, Fixed Time Delivery ensures this product arrives within a specific hour window. Same-day delivery is reliable for standard days when ordered before the morning cut-off. For major dates like Valentine's Day or popular birthdays, ordering a day ahead gives you the widest slot options.

Yes — you order from wherever you are, enter the recipient's city and address at checkout, and RedHeart handles delivery of this product locally. With 830+ cities covered, long-distance gifting — birthdays you can't attend, occasions across cities — works exactly the same way as local delivery.

The delivery partner calls ahead before arriving with this product. If the recipient is unavailable, the team attempts a safe handover with a neighbour or building security. For time-critical occasions, using Fixed Time Delivery and giving the recipient a quiet heads-up ensures this product reaches them without a missed delivery.

Yes — midnight delivery is available for this product. The gift arrives at the recipient's door right at 12 AM — the first moment of their birthday, anniversary, or special day. Select the midnight slot at checkout and add a personal message so they know exactly who it's from.